Help Centre
Delivery, returns, warranty and product care — answered.
Options, timings, tracking and discreet packaging.
Standard delivery is free on orders of S$50 and above. Below that it is S$5. Everything else is on this page.
| Service | Cost | When it arrives |
|---|---|---|
| Standard doorstep | S$5 — free on orders S$50+ | 2–3 working days |
| Same-day — toys | S$12 — free on toy orders S$100+ | Same day, before 2:00 pm weekdays or 1:00 pm Saturday |
| Same-day — dolls | S$50 | Same day, before 2:00 pm — weekdays only |
| VIP — northern Singapore | S$30 flat | 60–90 minutes, before 3:00 pm |
| Self collection | Free | By appointment |
Order before 2:00 pm Monday to Friday, or 1:00 pm on Saturday, and it goes out the same day. Anything after the cut-off moves to the next working day.
Sex dolls are weekdays only. A doll is a two-person lift and we run a smaller team on Saturdays, so same-day doll delivery is Monday to Friday.
No same-day delivery on Sundays or public holidays.
A flat S$30 for a scheduled, fast drop in the north.
VIP runs to a later cut-off than standard same-day: order before 3:00 pm on weekdays, or 1:00 pm on Saturday.
Collect from us at no charge:
1024 Yishun Industrial Park A, #02-25, Singapore 768763
Message us before you come so we have your order packed and waiting. Bring your order number.
If none of those hours work, let us know in advance and we will leave your parcel outside the unit before we close. Collect it whenever suits you — evening, Sunday, public holiday. It travels in the same plain, unbranded packaging as everything else.
If you would rather collect from a locker than have a parcel come to your door, tell us your preferred locker in the order notes at checkout and we will confirm whether we can route it there.
We ship internationally by air, priced by destination rather than folded into the product price. Import duties and local taxes are not included — see Taxes, duties and additional fees. We cannot ship to countries with restrictive laws on adult products.
Your tracking number is emailed to you within one working day of dispatch.
Tracking often sits on label created for a day before the courier scans the parcel in. That is normal and does not mean anything has gone wrong.
If there has been no movement for two working days, send us your order number on WhatsApp and we will chase the courier ourselves.
See My parcel has not arrived.
Nothing in the tracking, the courier notification or the shipping label names the product or this shop. See Discreet packaging.
Tell us within 7 days of the delivery date and we will open a trace with the courier. The sooner we hear, the more the courier can tell us.
We raise a trace with the courier. Most traces close within 3 to 5 working days. If the parcel is confirmed lost in transit, we resend your order at our cost. You are not asked to pay twice for a courier failure.
We do not authorise couriers to leave parcels unattended. If you have left a standing delivery instruction with the courier — leave at the door, with a neighbour, in a riser — the parcel is released under that instruction and it is outside our control. For an adult-products order we would suggest not using one.
An address entered incorrectly at checkout is also outside a courier trace. If you spot a mistake, message us straight away: before dispatch we can usually correct it.
Nothing on the outside of your parcel says what is inside, or where it came from.
The label carries a neutral sender name. It does not read Frisky Business, and it carries no wording connected to adult products.
The same applies to the charge. No product wording appears on your statement — see Is my payment private and secure?
Because the parcel is unmarked, it can be received by a colleague, a concierge or a mailroom without anything being given away. If you would rather it did not go to your home at all, self collection is free and by appointment.
What is covered, for how long, and how to claim.
Changed your mind? You have 7 days.
If you change your mind, you can return an item within 7 days of delivery — provided the packaging has not been opened and the product is in its original sealed condition.
On a S$120 order that shipped free: the 10% fee is S$12, the outbound delivery is charged at S$5, and you arrange and pay for the return postage. The balance goes back to you.
Your refund, your choice: back to your original payment method, or as store credit.
These are intimate products. A returned item can never be resold, and we never refurbish or resell returns. If the seal is broken the return is not possible — there is no exception we can make.
Message us on WhatsApp at +65 8360 9554 or email info@friskybusiness.sg with your order number. We will confirm the return address and what to include.
If your item is faulty, this article does not apply — see Something arrived faulty or damaged. No fee, and no shipping cost to you.
If you were sent the wrong item, we replace it with the correct one at our cost. It must be unused and in its original packaging.
| What you bought | Warranty |
|---|---|
| Branded motorised toys — any brand we carry | 1 year, local (Singapore) |
| Frisky Business motorised toys | 3 months |
| Non-motorised items — dildos, plugs, sleeves, cock rings, onaholes, masturbators | No warranty period. Faults must be reported within 7 days of delivery |
| Sex dolls | Satisfaction Assurance Guarantee |
| Lubricants, wipes, care products | Not covered |
“Motorised” means anything with a motor, battery or charging port — vibrators, suction toys, app-controlled wearables, thrusting toys, wands.
Mechanical or electronic failure in normal use: a motor that stops, a toy that will not charge or will not hold charge, controls that stop responding, a failed seal on a product sold as waterproof.
Send us your order number, a photo of the item, and a short video showing the fault. Video matters more than you would expect: a motor that cuts out or sounds wrong is almost impossible to show in a still image.
We will confirm your warranty status and the next step.
Tell us within 7 days of delivery. For sex dolls the window is 24 hours — see the doll guarantee.
Keep the packaging until it is resolved. If a courier damaged the parcel, the packaging is the evidence.
A confirmed fault is put right with a replacement. You choose:
Faulty items are replaced rather than refunded. If you would rather have something different, the second and third options are there for exactly that.
You pay nothing on a valid fault claim: no return shipping, no processing fee.
If the problem is that the toy will not charge or will not switch on, run through My toy will not charge or turn on first. Most of those turn out to be the cable, the contacts or the travel lock, and you will have it working in five minutes rather than five days.
Surface marks, colour variation between production batches, and the normal smell of new silicone or TPE. If you are unsure, send a photo and ask — it costs nothing to check.
A doll is a different purchase to a S$40 toy, and it is covered differently.
Before your doll ships, we send factory photos and video of your actual doll, so you can approve the face, skin tone, body and finish before it is packed.
| Issue | What we do |
|---|---|
| Small tears and minor skin damage | We send a repair kit with instructions |
| Loose or missing eyebrows, eyelashes, fingernails | We send a repair kit |
| Broken frame or skeleton, or other major structural defect | We send a replacement doll |
Repair kits are not a brush-off. TPE and silicone are designed to be repairable, and a small tear mended properly is stronger than a seam on a replacement doll that has travelled the same distance.
Structural defects in the skeleton, arms, legs, fingers, toes and head. Damage caused in transit.
How to pay, and what appears on your statement.
Everything below is available at checkout. All prices are in Singapore dollars.
Choose PayNow at checkout and scan the QR, or pay to our UEN directly:
UEN 53319720A
Use your order number as the reference, and send us the screenshot on WhatsApp so we can match the payment and release your order.
DBS Current Account 0039423160
SWIFT DBSSSGSG
Again — order number as the reference, and a screenshot to us. Bank transfers are matched manually, so they are the slowest way to get an order moving.
Atome splits your order into three interest-free payments — see Paying in instalments with Atome.
International orders can pay by card, Shop Pay or PayPal. Import duties and local taxes are separate — see Taxes, duties and additional fees.
Cards are sometimes declined on adult-category merchants even when there is nothing wrong with the account. If that happens, PayNow or PayPal will almost always go through. Message us and we will help you complete the order.
Yes — and nothing on your statement says what you bought.
Card and bank statements show CHAMPS. Nothing else.
The words Frisky Business do not appear, and neither does any product wording — no category names, no product names, nothing that indicates what was ordered or from what sort of shop.
Checkout runs on Shopify Payments, which is PCI DSS Level 1 certified — the highest level in the card industry. Card numbers are encrypted in transit and go straight to the payment processor.
We never see your full card number, and we never store it. There is no card data on our side to lose.
Your name, delivery address, email, phone number and order history — the minimum needed to send you an order and support it afterwards.
The same discretion applies to what arrives at your door — see Discreet packaging.
Atome splits your order into three payments, interest-free. You pay a third at checkout and the rest over the following two months.
Your order is not held back. It ships on the same timeline as any other order — the instalments are between you and Atome.
Atome charges no interest on the three payments. Late payment fees are Atome's own; check their terms in the app.
Atome sets its own minimum and maximum order values and makes its own approval decision. We have no visibility of it and cannot override a decline. If Atome declines, every other method on Ways to pay is still open to you.
A refund is processed back through Atome, which then adjusts your remaining instalments. Keep paying Atome on schedule until they confirm the adjustment — a missed payment while a refund is in progress can still count as late.
Atome sees the order value, not what you bought.
Singapore prices include GST. The price you see is the price you pay — there is nothing added at checkout except delivery, if your order is under the free-delivery threshold.
Displayed prices are inclusive of GST. No further tax is added.
Prices shown exclude the import duties and local taxes of the destination country. Those are set by your customs authority, not by us, and are payable by you on arrival.
We cannot pay them in advance, and we cannot tell you the amount ahead of time — it depends on your country, the declared value and the product category.
Duties commonly apply to orders going to:
We provide full customs clearance documentation with every international shipment. Customs processing can add a few days to the delivery estimate.
Delivery is charged separately and shown before you pay — see Delivery options, charges and timings.
No booking fees, no handling fees, no surcharge for paying by card.
Charging, cleaning, lube compatibility and doll care.
Most charging problems are the cable or the contact, not the toy. Work through these before you report a fault.
Magnetic charging cables look interchangeable and are not. The pin spacing and polarity differ between models, and a cable from another toy will sit on the contacts and charge nothing.
A magnetic cable will happily stick on backwards. Seat it, then look for the charging light. If there is no light, lift it off, rotate it 180° and put it back.
Lube, body fluids and water leave a film on the two metal pins that stops the connection. Wipe both the pins on the toy and the pins on the cable with a dry cloth, or a cotton bud with a little surgical spirit. Let it dry fully before charging.
Plug into a wall adapter rather than a computer or a power bank. Many USB ports drop their output when idle, and a laptop asleep supplies nothing.
A battery that has been flat for months can take 15 to 30 minutes before it shows any charging light at all. Leave it connected for two hours before deciding it is dead.
Many toys ship with a travel lock so they cannot switch on in a bag. It is usually press and hold the power button for 3–5 seconds, or a rapid triple-press. If the toy buzzes once and stops when you press the button, it is locked, not broken. The manual will say.
On toys with a covered USB-C port rather than magnetic pins, water trapped in the port will prevent charging and can trip a moisture cut-out. Shake it out and leave it open to air overnight.
It is a fault, and we will deal with it. Send us your order number, a photo of the toy on the cable, and a short video of what happens when you press the button.
See Warranty: what is covered and for how long for the term on your product, and Something arrived faulty or damaged for the claim process.
Wash before and after every use, dry completely, store apart from other toys. That is most of it.
Check the rating before anything goes near a tap.
Never put any toy in a dishwasher, and never boil a toy that has a motor in it.
No alcohol or surgical spirit on silicone or TPE, no bleach, no acetone, no abrasive cloths. They break the surface down and create microscopic pits that hold bacteria.
Any tear, crack, sticky patch that will not wash off, or a change in smell. A damaged surface cannot be cleaned properly, whatever the material.
Silicone lubricant permanently damages silicone toys. It is the single most common way a good toy gets ruined, and it is not covered by warranty because it is not a manufacturing fault.
| Toy material | Water-based | Silicone-based | Oil-based |
|---|---|---|---|
| Silicone | Yes | No | No |
| TPE / TPR | Yes | No | No |
| Glass | Yes | Yes | Yes |
| Stainless steel | Yes | Yes | Yes |
| ABS plastic | Yes | Yes | Care — check the finish |
Water-based lube is safe with everything. If you keep one bottle, keep that one.
Silicone bonds to silicone. The lubricant fuses into the surface of the toy and softens it, leaving patches that stay tacky and gradually degrade. It happens on first contact and it cannot be washed off or reversed.
If you are unsure whether a lube is silicone-based, look for ingredients ending in -methicone or -siloxane — dimethicone, cyclopentasiloxane.
Patch test. Put a drop of the lube on the base of the toy, where it will not be in contact with you, leave it ten minutes, then wipe it off. If the surface has gone tacky, dull or soft, stop.
Oil-based lube destroys latex condoms — it weakens the latex within minutes. Water-based or silicone-based only with latex. Oil is fine with polyurethane.
A doll is a long-term purchase and it repays care. Three things matter most: wash and dry properly, powder regularly, store hanging or flat with the joints relaxed.
Wash the doll down to remove factory residue, dry it fully, and powder it. New TPE and silicone have a manufacturing smell that fades over the first weeks — it is not a defect.
Pat dry with a microfibre towel, then let the orifices dry fully from the inside. A drying stick with a microfibre sleeve, or a rolled dry cloth left in place, will do it. Do not use a hairdryer on TPE.
Moisture left inside is the main cause of mould and of smells that will not go away.
Dust the whole body lightly with cornstarch or renewal powder — not talc — every few weeks and after every wash. It keeps the surface soft and dry rather than tacky.
Dark and brightly coloured fabric transfers dye into TPE and it is permanent. Wash new clothes before use, avoid black denim and red fabric, and do not leave the doll dressed in storage. Newsprint, leather and some dyes stain the same way.
If a stain does happen, a TPE stain remover applied early lifts most of it. Leave it and it sets.
Take the wig off before storage — a wig left on transfers dye into the forehead. Use a wig cap. Eyes can be removed gently for cleaning. Doll makeup is not permanent; blot, never scrub.
Minor tears in TPE are repairable with a TPE glue kit and, done properly, the repair is stronger than the surrounding material. If your doll arrived with a fault, do not attempt a repair first — see Sex doll Satisfaction Assurance Guarantee.
Use an insertable USB heating rod only, and only for the time stated. Never use an electric blanket, a hot water bottle or a hairdryer on the body — TPE and silicone deform with sustained direct heat.
Codes, gift cards, price match and member rewards.
Privé is our rewards programme. It is free, and you join by creating an account. You earn Privé Points on everything you spend, and exchange them for discounts and free delivery.
Join or sign in to the Inner Circle
| What you do | Points |
|---|---|
| Spend money | 1 point per S$1 — multiplied by your tier |
| Create an account | 100 |
| Subscribe to the newsletter | 200 |
| Complete your profile | 200 |
| Follow us on Instagram | 200 |
| Your birthday | 300 |
| Leave a review | 50 |
| Reward | Points |
|---|---|
| S$1 off | 100 |
| S$5 off | 500 |
| S$10 off | 1,000 |
| Free same-day delivery | 1,200 |
| S$50 off | 5,000 |
| Free VIP delivery | 3,000 |
| S$100 off | 10,000 |
| S$300 off | 30,000 |
Redeem from the Inner Circle page when you are signed in. Your reward becomes a code you use at checkout.
Your tier is set by what you have spent, and it multiplies every point you earn from then on.
| Tier | Reached at | Earn rate |
|---|---|---|
| Member | Joining — S$0 | 1 point per S$1 |
| Insider | S$200 spent | 2 points per S$1 |
| Elite | S$1,000 spent | 3 points per S$1 |
| Privé | S$2,500 spent | 5 points per S$1 |
At Privé, a S$200 order earns 1,000 points — S$10 back, before anything else you collect.
Sign in and open the Inner Circle page. It shows your points, your tier, and how far you are from the next one.
Membership changes nothing about how an order is packed or how it appears on your statement — see Discreet packaging and Is my payment private and secure?
The full programme FAQ — expiry, returns, combining points with codes, transfers — is on the Inner Circle page. If your question is not answered there, message us.
Enter your code in the Discount code field at checkout and press Apply. The total updates before you pay.
Message us with your order number before the order ships and we will apply the value for you. Once an order has been dispatched we cannot retrospectively discount it.
Our email list gets them first, and members get codes that are not published anywhere. Sale prices shown on the site are already reduced and generally do not take a further code.
We match and beat — see Price match and beat.
A gift card is the discreet option: it arrives by email as a code, and it carries no product information whatsoever.
Choose the value, add it to your cart and check out as normal. The code is emailed after payment — to you, or to the recipient's address if you enter theirs.
Nothing is posted, so there is no parcel to explain and nothing to intercept.
Search your email for the original message first. If it is gone, contact us with the purchase details — we can look up the card and reissue the code, and we can tell you the remaining balance.
Found it cheaper somewhere else? We will match it — and beat it. Every request is reviewed individually, so it is always worth asking.
Send it through our contact form or on WhatsApp.
We reply within our normal support hours. If it is approved, we send you a code or an invoice at the agreed price.
A doll or a branded toy bought from a grey seller has no local warranty and no one to call. Matching the price means you do not have to choose between the better price and the support.