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Help Centre/Delivery & Collection

Delivery options, charges and timings

Standard delivery is free on orders of S$50 and above. Below that it is S$5. Everything else is on this page.

Service Cost When it arrives
Standard doorstep S$5 — free on orders S$50+ 2–3 working days
Same-day — toys S$12 — free on toy orders S$100+ Same day, if ordered before the cut-off
Same-day — dolls S$50 Same day, if ordered before the cut-off
VIP — northern Singapore S$30 flat 60–90 minutes
Self collection Free By appointment

Same-day delivery

Order before 3:00 pm Monday to Friday, or 1:00 pm on Saturday, and it goes out the same day. Anything after the cut-off moves to the next working day.

No same-day delivery on Sundays or public holidays.

VIP delivery — northern Singapore

A flat S$30 for a scheduled, fast drop in the north.

  • About 60 minutes — Yishun, Ang Mo Kio, Canberra, Woodlands
  • About 90 minutes — other northern districts

Available weekdays 8:00 am–3:00 pm and Saturday 10:00 am–1:00 pm.

Self collection

Collect from us at no charge:

1024 Yishun Industrial Park A, #02-25, Singapore 768763

  • Weekdays 8:00 am–4:00 pm
  • Saturday 10:00 am–2:00 pm
  • Closed Sundays and public holidays

Message us on WhatsApp before you come. We see one customer at a time, so an unannounced visit may mean waiting. Bring your order number.

Parcel locker

If you would rather collect from a locker than have a parcel come to your door, tell us your preferred locker in the order notes at checkout and we will confirm whether we can route it there.

Shipping outside Singapore

We ship internationally by air, priced by destination rather than folded into the product price. Import duties and local taxes are not included — see Taxes, duties and additional fees. We cannot ship to countries with restrictive laws on adult products.

Still need help?

Mon–Fri 8 am–4 pm · Sat 10 am–1 pm (SGT). Closed Sundays and public holidays.