Returns and refunds

Changed your mind? You have 7 days.

If you change your mind, you can return an item within 7 days of delivery — provided the packaging has not been opened and the product is in its original sealed condition.

What comes off the refund

• A 10% processing fee, calculated on your order value. Non-refundable.
• Shipping both ways. The cost of getting the order to you and the cost of sending it back are both paid by you. If your order shipped free, the delivery cost is charged on the return.
• Once packaging is opened, the item cannot be returned at all.

A worked example

On a S$120 order that shipped free: the 10% fee is S$12, the outbound delivery is charged at S$5, and you arrange and pay for the return postage. The balance goes back to you.

Your refund, your choice: back to your original payment method, or as store credit.

Why opened items cannot come back

These are intimate products. A returned item can never be resold, and we never refurbish or resell returns. If the seal is broken the return is not possible — there is no exception we can make.

To start a return

Message us on WhatsApp at +65 8360 9554 or email info@friskybusiness.sg with your order number. We will confirm the return address and what to include.

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If your item is faulty, this article does not apply — see Something arrived faulty or damaged. No fee, and no shipping cost to you.

If you were sent the wrong item, we replace it with the correct one at our cost. It must be unused and in its original packaging.