Tracking your order

Your tracking number is emailed to you within one working day of dispatch.

Where to find it

• In your email — the dispatch confirmation carries the tracking number and a link. Check your spam and promotions folders; retailer emails often land there.
• In your account — if you checked out with an account, sign in and open the order.

If the tracking has not moved

Tracking often sits on label created for a day before the courier scans the parcel in. That is normal and does not mean anything has gone wrong.

If there has been no movement for two working days, send us your order number on WhatsApp and we will chase the courier ourselves.

If it says delivered and you do not have it

See My parcel has not arrived.

A note on discretion

Nothing in the tracking, the courier notification or the shipping label names the product or this shop. See Discreet packaging.