Help Centre/Returns, Warranty & Faults
Sex doll Satisfaction Assurance Guarantee
A doll is a different purchase to a S$40 toy, and it is covered differently.
Before your doll ships, we send factory photos and video of your actual doll, so you can approve the face, skin tone, body and finish before it is packed.
When it arrives
- Inspect it before you use it. Once a doll has been used the guarantee no longer applies. The hygiene rules are absolute here.
- Record the unboxing. Photograph the crate and the doll as you check it. Without that, a transit-damage claim is very hard to support.
- Report any issue within 24 hours of delivery, with clear, well-lit photos and video.
How we put things right
| Issue | What we do |
|---|---|
| Small tears and minor skin damage | We send a repair kit with instructions |
| Loose or missing eyebrows, eyelashes, fingernails | We send a repair kit |
| Broken frame or skeleton, or other major structural defect | We send a replacement doll |
Repair kits are not a brush-off. TPE and silicone are designed to be repairable, and a small tear mended properly is stronger than a seam on a replacement doll that has travelled the same distance.
Covered
Structural defects in the skeleton, arms, legs, fingers, toes and head. Damage caused in transit.
Not covered
- Any doll that has been used
- Skin-tone, makeup, hairstyle and eyelash variation. Every doll is finished by hand, so no two are identical and none matches the photographs exactly
- Loose eyelashes and fingernails on arrival — these are lightly attached by design, and a repair kit is the fix
- Damage you cause: over-extending limbs, mishandling, poor storage
Still need help?