Sex dolls are big-ticket items. That is why we offer a comprehensive money-back guarantee at no additional cost. It will be automatically added to your order. We assure you that your sex doll will be of the highest quality in craftsmanship and free from structural defects upon arrival.

Items Covered by Our Money-Back Guarantee

Our money-back guarantee covers your sex doll's entire skeleton, arms, legs, fingers, toes, and head. We are glad these defects are extremely rare because of the strict quality control that our manufacturers put into every doll. Immediately after the manufacturing process is completed, we will send you your sex doll's factory photos and video for verification! That way, you can approve every detail of your doll before they are packaged and shipped.

Our guarantee also covers those rare cases of damage occurring during shipping. If your order arrives damaged, we'll either offer you a replacement or a refund (when a replacement is impossible).

Reporting Issues

Make sure to inspect the products immediately on delivery when you receive your shipment.

Do not use your doll before the inspection.

Make sure to record a video of unpacking and inspecting. 

Take photos of the box and the doll when checking it.

To report an issue, please contact us via the "Contact Us" link in the footer below.

Please include a clear explanation of the exact issues and attach clear photos and videos identifying the problem.

Items Not Covered by Our Money-Back Guarantee

Use of the Doll or Opening the Original Packaging

The money-back-guarantee will not apply once you have used the doll. The sex doll industry has stringent laws related to hygiene and cleanliness to prevent STDs. Therefore, once the packaging of the sex doll or the sex toys have been unpacked, returns will not be possible. Hence, the money-back guarantee will become null and void.

Skin Imperfections and Manufacturing Variations

Just like human skin variations, there might be slight variations in the skins of the sex doll. This is normal during the doll-making process and is not covered under our money-back guarantee.

Minor Skin Damage during Shipping

Although the sex dolls are checked before dispatch, minor skin damage may occur during the shipping process. This includes broken nails, minor cuts, and slight abrasions. All these can be easily fixed and, therefore, will not be covered under a money-back guarantee. The broken nails can be easily attached with TPE-safe glue, and cuts can be repaired using simple tools.

Eyelashes, Hairstyle, Skin Tone, and Makeup Variations

All our sex dolls are uniquely made by hand, including applying eyelashes. Eyelashes occasionally can also become loose. Follow the instructions on our article, How to Replace Eyelashes on a Sex Doll.

After production is completed, makeup is also applied by hand. As a result, each doll turns into a uniquely made product with its own appearance and character. We like to think of it as a doll having its own personality. Due to these variations, the dolls might look slightly different compared to the original pictures and images on the website. These are normal and should not cause any concern.

Buyer-Induced Damages and Neglect

Any damage caused by the buyer to dolls due to mishandling or excessive limb extension will not be covered under this money-back guarantee. This includes damage to the doll’s skin, hair, or any other problem caused by the buyer.

Questions or Issues?

If you have questions or issues, please message us via the "Contact Us" link in the footer below.