Hugo Retractable Vibrating Prostate Massager

Shipping information

Standard Doorstep in Singapore is free for orders above $50.

ETA 3 working days. You will receive a tracking number via SMS/Email within 1 working day.

• Same day delivery in Singapore for Sex Toys is available at $12. It is free for orders above $100.
• Same day delivery for Sex Dolls is available at $50.
• Last order for same day delivery is 2 pm on weekdays and 11 am on Saturday. Orders receive after the last order timing will be delivered on the next working day. There is NO same day delivery on Sunday and PH.
• You will receive your orders in discreet packaging (plain weatherproof polymailer with no content descriptions).
• You can follow your purchases’ journey in your registered account with us.
• We can't ship to countries that have strict laws regarding sex toys.

If you ever encounter any problems with your Frisky Business Singapore product, please contact us using to initiate your warranty.

WHAT IS COVERED BY THIS WARRANTY?

Frisky Business Singapore products are warranted against defects in materials and faulty workmanship for a period of 180 days from the date of original purchase when used following the respective products' user manuals. This excludes products such as TPE sleeves and charging cables, which are warranted under the same terms for a period of 7 days. Claims under warranty must be supported by reasonable evidence. The warranty period begins on the original date of purchase.

PRODUCTS COVERED UNDER 180-DAY WARRANTY

All electronic devices that are sold under the FRISKY BUSINESS SG brand. This excludes non-electronic products such as Male masturbators’ sleeves, Manual masturbators, and Non-vibrating cock rings and similar products.

PRODUCTS NOT UNDER WARRANTY

Where items are damaged due to misuse, general wear and tear, or operating error, they will not be deemed defective.

10-YEAR QUALITY GUARANTEE

Available for customers who purchased products on www.friskbusiness.sg, and products are faulty outside the 180-day warranty period. They will be eligible for a 30% discount on www.friskbusiness.sg for purchasing a new Frisky Business Singapore device. This offer can only be used once and applies to up to 3 items in a single order. This offer is not valid with any sale items and cannot be combined with other promotions.

WHAT IS NOT COVERED BY THIS WARRANTY?

This warranty excludes any defects or damage arising from the product being used other than in the manner it was intended (as indicated in the product user manual), normal wear and tear, commercial use, lack of appropriate maintenance, inadequate installation, negligence, natural disasters, accidents, acts of God, and damages caused by abusive use, accident, modifications, or unauthorized repairs. Returns & Warranties are only applicable for orders sold in Singapore. There will be strictly no refunds or warranties for orders shipped outside of Singapore. The warranty does not cover products such as Sex Dolls, Torsos, Male masturbators’ sleeves, Manual masturbators, etc. All products that are non-vibrating such cock rings and anal plugs are also not covered under the warranty.

WHAT WILL FRISKY BUSINESS SINGAPORE DO IN THE EVENT OF A WARRANTY CLAIM?

At Frisky Business Singapore, we prioritize the quality of our products. Should you encounter any defects during the warranty period, please don't hesitate to inform us. We are committed to providing a hassle-free resolution process.

Upon notifying Frisky Business Singapore of a defect within the warranty period, we will carefully assess the validity of your request. If deemed appropriate, we will arrange for a one-time replacement of the product at no extra cost to you. To ensure the convenience of the buyers can inform us in advance and schedule a visit to our warehouse at their preferred time.

Our warehouse is located in Yishun, and we'll work with you to find a suitable time slot for the exchange. This personalized approach allows us to address your concerns effectively and ensure your satisfaction with our products.

Rest assured, at Frisky Business Singapore, we're dedicated to maintaining the trust and satisfaction of our customers. If you have any questions or need assistance, please don't hesitate to reach out to us. Your satisfaction is our priority.

WHAT INFORMATION IS REQUIRED?

Proof of purchase including the purchase receipt, invoice, order number, and purchase date.

Defect description.

Proof of defect in the form of a picture or video.

WHAT IS NOT COVERED BY THE WARRANTY?

This warranty excludes any defects or damage arising from the product being used other than in the manner it was intended (as indicated in the product user manual), normal wear and tear, commercial use, lack of appropriate maintenance, inadequate installation, negligence, natural disasters, accidents, acts of God, and damages caused by abusive use, accident, modifications, or unauthorized repairs. Returns & Warranties are only applicable for orders sold in Singapore. There will be strictly no refunds or warranties for orders shipped outside of Singapore. The warranty does not cover products such as Sex Dolls, Torsos, Male masturbators’ sleeves, Manual masturbators, etc. All products that are non-vibrating such cock rings and anal plugs are also not covered under the warranty.

DISCLAIMER

Due to the intimate and personal nature of our products, we do not offer any kind of satisfaction guarantee. Discontinue use if any pain, irritation, or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or inflamed areas.

Frisk Business Singapore reserves the right to correct any error, inaccuracy, or omission and to change or update the terms at any time without prior notice.

For general questions about our product and services:

• Visit our Help & FAQs here.
• Try out our live chat widget - Click the little speech bubble at the bottom of your screen, and you'll be connected with our friendly customer support straight away.
• Contact us with the contact form.
• Email our customer support at info@friskybusiness.sg
• Whatsapp us at +65 83609554